Your Best Choice for AC, Water Heater, & Furnace Repair in Altoona, IA (2)

In my 60 years, I have had several HVAC companies and none have treated me like Baxter Comfort Solutions does. They are thorough, expert technicians that actually do something right. Many service contracts come and take readings and call it done, but not BCS. They clean, tune up, test AND take readings. They treat me like family and my search for a great company is done.

Friendly, pleasant, knowledgeable & accommodating. Answered any questions I had in a professional manner. Enjoyed the experience and conversation.

Dylan I know had to be off work by the time he arrived at my house because I was kind of a last minute “no heat”. He was so kind abs did such a great job!! Didn’t act rushed at all!! Even went out of his way to check why my daughter’s bedroom was always cold after I had already checked out and paid him and he said he opened some kind of vent in the basement. He was the best!!! Very impressed!!!!

Great company

They came on time (early actually) and were very pleasant and considerate. They seemed to do a thorough job in a reasonable amount of time. They did not urge me to undertake any unnecessary expenses. I have a very favorable first impression.

great

very professional and thorough. Orval our service guy was very good in explaining our issues.

BCS and Orval can’t be beat

Dylan was great in explaining what he was doing and great customer relations.

Both Dylan & Ty were both professional, friendly and answered all my qustions without hesitation. Went above and beyond to make sure that job was completed to the best of their ability and my satisfaction. I intend to continue using your company for all my future heating and air conditioning needs due to their desire to make sure I was satisfied. Dylan forgot his Kneelind pad that will be here by the back door for him when he wants.

Orval came out on behalf of Baxter and took great care in making sure his presence did not disrupt the home. He was knowledgeable and professional. I have peace of mind that my HVAC system will be well taken care of moving forward. The only concern was that when Orval left, I was sweeping the floor and found a large amount of metal filings near the front door where his bag had been at one point. It was quite a lot that I picked up a half dollar wide and about a 1/4 thick of the filings with a magnet. I was quite shocked but know that it was not deliberate. I am not sure how they could improve this other than to empty their bag every night to give it a good shake out so that it is clean and ready the next day.

Appreciated that we forgot our time and he came back a little later and did the service. He was Great

Great

Orval and his trainee (Tyler) were professional, efficient, and personable. Orval explained what he'd completed and made appropriate suggestions to maintain our HVAC equipment.

Orval arrived on time, provided prompt service and was extremely courteous. Always appreciated.

Always competent, capable and friendly service. Very thankful to know them for our HVAC

Was very professional

Orval was great. He arrived, on time, was professional, and explained everything he did or found during his visit. We’ll recommend Orval and your services to friends and family.

The technician was courteous and did a great job of explaining my HVAC system review. I will definitely be a repeat customer.

The HVAC technician was very personable and professional.

Service & information provided were outstanding

Excellent job

Good first visit

We’ve had Baxter Comfort Solutions several times. They are always extremely professional, kind, honest. They’ve been truthful with what does need and does not need to be done. Best of all, they present potential issues but are not pushy. I’ve had a few extra things and they’ve gone above and beyond when they wouldn’t necessarily have had to. These are people I feel I can truly trust and would recommend them to anyone.

I can’t see where we got a receipt. We bought service contract.

Excellent service with a very knowledgeable service person. Orval Stier

Technician was very professional. He explained everything he did and answered all my questions. He came with protection (face mask, gloves and used plastic booties when he came inside) which made me feel better as I have been doing chemo treatments. I would recommended Baxter Comfort Solutions to anyone.

Orval showed up on time, wore all PPE, and took great care to maintain social distancing. He was thorough in his work, as well as his explanations of the work completed.

Appreciate how thorough your technician is and appreciate his attitude!!

great service, proffessional, very willing to exp[ain each test performed

Great service, very friendly and knowledgeable.

Your blest to have Orval on your team!

Orval was very professional. Doing an excellent job checking everything on the furnace. Explained things to me as he went on in terms I could understand. Very good check of the furnace.

Tune up done quickly and efficiently.

Great to work with